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Floyd Fernandes is an experienced Quality Manager currently working at IDFC FIRST Bank since October 2022, with a robust background in quality assurance and team leadership. Previously, Floyd held the same position at ICICI Lombard from June 2018 to October 2022 and served as Team Lead Quality Assurance at Altisource Business Solutions Pvt Limited, overseeing a team of over 20 Quality Analysts and managing multiple processes. Responsibilities included preparing standard operating procedures (SOP), conducting training sessions, and performing process improvement initiatives. Floyd began a career in quality coaching at Silgate Solutions Pvt Limited as a Team Coach from May 2004 to July 2006. Floyd holds a Bachelor of Commerce degree from KPB Hinduja College of Commerce, completed in 2003.