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Vinicius L. is a seasoned professional in Customer Success management, currently serving as a Senior Customer Success Manager and CX & CS Leader at iDeals since August 2018, with a focus on onboarding strategy and customer support across Brazil and Latin America for high-profile clients including Petrobras, Deloitte, and American Airlines. In addition to this role, Vinicius serves as a Senior Customer Success Manager at iDeals Board, overseeing operations in the Americas. Prior experience includes a Business Analyst position at Goldman Sachs, a Sales Operations Associate role where Vinicius was recognized as the best Junior employee in the Sales/Project department at Wiser Educação, a Publishing Analyst at Saraiva, and a Summer Finance Intern at Morgan Stanley. Vinicius holds a Bachelor's degree in Business Administration from Universidade Anhembi Morumbi, as well as a Bachelor of Business Administration from Laureate Education, Inc., and participated in an innovative project management course at The University of Akron.