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Marko Pohlisch is a seasoned professional with extensive experience in technical support and customer success. Currently serving as Team Lead for Technical Account Management at idealo internet GmbH since November 2023, Marko focuses on coordinating a team that provides exceptional support to merchants, with an emphasis on quality management. As the owner and developer of Vokabellernfuchs since January 2023, Marko offers a unique, user-friendly platform for vocabulary learning. Prior roles include Senior Manager and Manager of Technical Support Services at Optimizely from December 2017 to October 2023, where Marko led support teams and enhanced customer satisfaction through structured support processes and collaboration with other teams. Earlier positions include Application Trainer at Optivo and various roles in retail management, starting as Assistant Team Lead at Real SB-Warenhaus GmbH. Marko holds a degree as a Retail Management Assistant from D&B gGmbH.