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Catherine Elliott is a seasoned customer experience and management professional with extensive expertise in leading teams and enhancing customer satisfaction across various sectors. Currently serving as a Senior Escalations Manager and Customer Success Team Manager at Ideagen since August 2019, Catherine oversees a team dedicated to providing exceptional onboarding for SaaS solutions. Previously, as Head of Customer Experience at Nottingham City Homes, leadership was provided for customer service operations across 27,000 properties, managing a substantial customer service center. Catherine's career also includes roles such as Customer Services Manager at the National Ice Centre, Ticket Sales Manager at Theatre Royal & Royal Concert Hall, and Development Manager at Theatre Writing Partnership, reflecting a strong background in ticketing, fundraising, and operational management. Educationally, Catherine holds a Bachelor of Arts degree in Drama and Theatre Studies from Royal Holloway, University of London.