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Micah Jackson is an experienced IT professional with a strong background in technical support and system implementation. As a 2nd Line IT Support Desk Analyst at ID Medical, Micah continues to enhance IT services. Previously, as an IT Technician at NHS Arden & GEM CSU, Micah played a key role in the successful deployment of Windows 10 across multiple NHS sites in Lincolnshire County, providing technical support and software implementation. Micah's experience as an IT Analyst at Computacenter involved delivering first-line support for a wide range of client contracts across various sectors, managing contacts through diverse channels while utilizing ITSM tools effectively. Micah is an alumnus of the University of Lincoln.