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Laura Carrillo is a quality assurance professional with a diverse background in customer service and quality management. Currently employed at ID Finance since April 2024, Laura previously served as the Quality Coordinator at Fondeadora from August 2020 to December 2023, where responsibilities included identifying needs and implementing strategies to enhance customer service quality, focusing on continuous improvement, and administering results through KPIs. Laura's earlier roles include Quality Analyst and Junior Customer Service positions at Fondeadora, as well as a Quality Analyst at weex, and back-office support at Totalplay. Laura holds a degree in Labor Psychology from UTEL Universidad, completed between 2019 and 2021.