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Erica Dempsey is an experienced professional with a strong background in recruitment and customer service. Currently serving as Onsite and Resourcing Lead at ICT Services since June 2014, Erica oversees the recruitment process and enhances client relationships nationwide. Previously, as Internal Co-Ordinator, Erica provided crucial support to the BDM Team, successfully coordinating large-scale projects. Earlier career roles include Service Desk Executive at ICT Services, where Erica responded to client inquiries, and Customer Service Representative at Xpert Taxis, managing bookings and minimizing complaints. Additionally, Erica worked as an Account Executive at RR Donnelley, handling customer and supplier queries while overseeing stock control and order setups.