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The Customer Service and Success team at iContact is dedicated to enhancing customer satisfaction and loyalty. This team provides comprehensive support to clients by addressing queries, troubleshooting issues, and optimizing the use of iContact’s email and social media marketing software. Team members such as Customer Service Representatives and Small Business Specialists assist with immediate customer needs, while Account Managers and Customer Success Managers offer strategic guidance to maximize client success. The Manager of Client Services oversees the team to ensure high-quality service and client happiness.