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David Underhill possesses extensive experience in technical support and engineering, spanning over two decades across various organizations. Currently serving as a Tier 3 Support Technician at iContact since May 2017, David specializes in troubleshooting application issues, providing API and Salesforce integration support, and creating customer-facing help articles. Prior roles include End-User Communications Manager and Network Operations Engineer at Verizon Business Markets, where David facilitated communication between departments and resolved circuit issues. Additionally, experience as a Sales Support Analyst at Cisco and as a Network Engineer at MCI complements a strong technical foundation. David holds a BS in Computer Science from the University of North Carolina Asheville and has pursued further education in Human Computer Interaction and Design.