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Briana M. is a seasoned professional with extensive experience in training and process improvement within the technology and telecommunications sectors. Currently serving as Manager of Training and E-Learning Programs at iCONECT since June 2017, Briana M. conducts technical training for administrators, develops e-learning content, and manages the learning management system. Prior roles include Coach Trainer at Bell Canada, where Briana M. specialized in training technicians on process improvement, and Operations Performance Team Associate at Bell Aliant, focusing on coordinating site visits and analyzing operational data. Academic credentials include a Graduate Certificate in Management from the Australian Institute of Business and a Bachelor of Arts from Brock University.