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Amish Banker currently serves as Chief Operations Officer at ICICI Prudential Life Insurance Company Limited, a position held since June 2001, and has extensive experience in customer service and operations management across more than 500 branches in India and the Middle East. Key responsibilities include overseeing service delivery for underwriting, new business, claims, and shared services, as well as managing operational risk, fraud risk, and business continuity. Prior roles have included senior leadership positions in operational risk management, customer service, persistency, and audit, demonstrating a strong capability in strategic planning, risk assessment, and process improvement. Educational qualifications include a Master's in Management Studies specializing in Finance and a Bachelor's degree in Commerce, focusing on financial accounting and operations research.