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Arul Antony, PMP, CSM, has extensive experience in project management and IT service management across various industries. Currently serving as Manager of Premier Services at ICE since February 2022, Arul focuses on deployment and customer service for premier customers utilizing ICE Mortgage Solutions. Previously, in roles such as ITSM Specialist at LTI - Larsen & Toubro Infotech, Arul supported Chevron’s MCBU users and their customers in effectively using ITSM ServiceNow processes. As a Project Manager at Onit, Arul managed web-based application development for legal process management and oversaw project schedules and scrum functions. Additionally, Arul worked as a Project Management Consultant at RightStar Systems, managing the development of IT applications, and spent two decades at BMC Software, Inc. managing deployment of solutions for Fortune 500 clients using both Agile Scrum and waterfall methodologies. Arul holds a Master of Engineering degree from Anna University Chennai.