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Carin Edvardsson has extensive experience in service management and project management, currently serving as Service Manager for Common Services and Process Manager for Service Level Management at ICA Gruppen since November 2015. Previously held roles include Service Manager Consultant at Avega Group AB and Client Service Manager at BT, where a focus on continuous service improvement and customer experience was paramount. Carin began in the telecommunications sector at Verizon Business as a Job Controller, and held positions at Icon Medialab and Nicator Data AB, where responsibilities evolved from project assistance to management. Carin Edvardsson holds a Bachelor of Education in Health and Physical Education/Fitness from Halmstad University.