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Alicia Shedeck has a Bachelor's degree in Commercial Music from Millikin University. Alicia has held various roles in the field of client experience, implementation, online enrollment, benefits administration, and eligibility management over the years, working with companies such as iBTR, Sanorbix, LLC, Five Points ICT, Inc., The Crichton Group, and Delta Dental of Tennessee. Alicia's professional experience spans from 2005 to the present day.