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Shannon Joyce has a diverse range of experience in healthcare operations and management. Currently serving as Epic Director at Illinois Bone & Joint Institute, Shannon leads a team in implementing and supporting ambulatory EHR modules. Prior roles include Director of Care Services at Oak Street Health, Director of Ambulatory Operations at AMITA Health, and Operational Manager at DuPage Medical Group. With a Bachelor of Science in Health/Health Care Administration/Management from National Louis University, Shannon has shown a track record of successfully managing clinical operations, budget accountability, team leadership, and driving organizational growth.