ÂÜÀòÂÒÂ×

Faizan Madni is a seasoned professional with extensive experience in operations and customer service management. Currently serving as Senior Manager Operations at ibex. Pakistan since April 2024, Faizan previously held various leadership positions at Daraz from July 2015 to February 2024, including Global Head of Performance - Customer Experience, where responsibilities encompassed workforce management, quality assurance, and handling customer complaints across multiple countries. Faizan also managed core operational KPIs to enhance customer satisfaction and streamline processes. Early career roles included positions in quality assurance and internal audit at Axact and ibex. Global, with a focus on improving service quality and agent performance. Faizan's academic background includes a Bachelor of Arts from the University of Sindh and various certifications in management and business processes.