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Alex Leung is a seasoned professional in client success and customer service management with extensive experience in the aviation and travel sectors. Currently serving as a Client Success Manager at IBA Group since October 2022, Alex oversees the B2B customer lifecycle for SaaS platforms, collaborates with various teams to drive client success, and compiles data to inform strategic decisions for senior management. Previous roles include a Client Success Executive at IBA Group, where Alex managed multi-regional clients and enhanced customer experiences, as well as positions at VistaJet, HKT, The Travel Corporation, and Hong Kong Airport Services Limited, where Alex developed strong professional relationships, facilitated flight bookings, and provided premium customer service. Alex holds a Master of Science in Air Transport Management from the University of Surrey and a Bachelor of Arts in Linguistics from the City University of Hong Kong.