ÂÜÀòÂÒÂ×

Heather Reese CPWC, AIC, AIS has over 19 years of experience in the insurance industry. Heather started their career at Unique Insurance in 2002 as a Claims Adjuster. Heather then moved on to Affirmative Insurance as a Liability & Coverage Claims Adjuster in 2003. In 2005, they joined Transguard Insurance Company of America, Inc. as a Commercial Liability Claims Adjuster II.

In 2012, Heather joined IAT Insurance Group as an Occupational Accident Claims Analyst and worked in that role until 2018. During their time at IAT Insurance Group, they gained experience in business operations and analysis. Heather was later promoted to the role of Associate Business Operations Analyst, where they worked with end users to analyze and determine recommended future state business processes for the implementation of the Duck Creek platform.

Heather's most recent role at IAT Insurance Group is as a Business Operations Analyst. In this role, they lead process improvement, standardization, and automation across multiple business units, both in Underwriting and Claims. Heather facilitates broad-scale sessions with business partners to understand current processes, business needs, pain points, and desired future state with the implementation of Duck Creek software. Heather performs analysis, assesses change impact, and documents process flows to illustrate the future state. Heather also influences requirement clarification and prioritization decisions with developers to meet the needs of the business.

Heather Reese CPWC, AIC, AIS obtained a Bachelor's degree in Computer and Information Sciences, General from DeVry University in 2020. In addition to their degree, they have obtained various certifications including Lean Six Sigma Yellow Belt Certification from Global Six Sigma USA in September 2019. Heather also holds the following certifications: Associate In Claims (AIC) and Associate In Service (AIS) from The Institutes. Furthermore, they have obtained a Claims Practitioner in Workers Compensation (CPWC) certification from IEA- Insurance Educational Association. Heather Reese has not specified the institutions or dates of obtaining their adjuster licenses in Connecticut, Delaware, Florida, Kentucky, Louisiana, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Vermont, and West Virginia.