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Marcio Costa is an accomplished leader in business operations with extensive experience in managing teams and delivering high-quality services across multiple industries. Currently serving as Head of Business Operations at IAG GBS since October 2016, Marcio collaborates with senior management to enhance business strategies, oversee implementation of new technologies, and ensure compliance with group policies. Previous roles include Offshore Services Manager and OTC Process Lead at the same organization, where Marcio was instrumental in managing global service delivery, contractual negotiations, and process improvements. Marcio also held positions at Heineken and IBM, demonstrating a solid background in order-to-cash processes and accounts management. Marcio is pursuing dual Executive MBA degrees from ESSEC Business School and Mannheim Business School, furthering expertise in business management.