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Raelene McCarthy has extensive experience in the insurance industry, primarily with IAG, where roles have included Platform Lead Enterprise Systems and Head of Business Systems within Technology Services, focusing on change management and solution design. Previously, as NZI Business Performance Manager, responsibilities included steering business performance initiatives and ensuring alignment with executive objectives. Raelene also held significant positions at IAG New Zealand, such as Product Owner and Broker Delivery Manager, where duties encompassed stakeholder engagement, project management, and change implementation. Raelene's educational background includes a Bursary in Business Administration and Management from Taihape College.