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Nicole Hankin is an experienced professional in the insurance sector, currently serving as a Team Lead in Quality Assurance at IAG since November 2017. Previously, Nicole held the role of Team Manager for Commercial Lodgements at CGU Insurance from October 2011 to November 2017, overseeing a team focused on Commercial Property and Motor Fleet lodgements. Additionally, Nicole has contributed as a Technical Support Specialist, where responsibilities included supporting lodgement consultants, identifying training needs, facilitating inductions, and implementing efficiency improvements. Nicole's background also includes work as a Lodgement Consultant, where skills in customer interaction and service delivery were developed.