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Kirsten Martini is an experienced professional in customer engagement and team leadership with a diverse background spanning over two decades. Currently serving as Team Leader Customer Engagement at IAG, Kirsten has previously excelled as Customer Care Team Leader at Meridian Energy, where initiatives included an overhaul of staff induction processes and the development of a new KPI structure. Kirsten's early career features roles such as Team Leader at Defence Health Ltd and Branch Manager at Jenny Craig Australia & New Zealand, showcasing a strong focus on customer experience and staff development. With roles in companies like British Telecom Australia, Cisco, and IBM, Kirsten has built expertise in service delivery, customer support, and operational process improvement.