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Manon Houde is an accomplished operations manager with extensive experience in various leadership roles across multiple organizations. Currently serving as the Manager of Operations and Fulfillment Operations Manager at Hypertec Group since February 2019, Manon has previously held significant positions such as Business Analyst and Project Manager at Solutions Metrix, Team Leader of Pharmaceutical Operations at ML Partners, and VP Operations & Customer Service at Direct Alert. With a strong background in CRM integration, process improvement, and customer relationship management, Manon has consistently demonstrated expertise in operational oversight and training. Early career experiences include roles as Director of Operations & Customer Service at Can Am Health Source and Pharmacy Technician in Clinical Research at Notre-Dame Hospital, where foundational skills in operations coordination and regulatory compliance were developed. Notably, Manon was promoted to the pharmaceutical research department in 1999, highlighting a commitment to professional growth and excellence.