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Thomas Frost is an experienced IT professional with a diverse background in service escalation and support roles. Currently serving as a Service Escalation Engineer at HybrIT Services since September 2016, Thomas has held various positions including IT Service Desk Manager, IT Service Delivery Manager, and Service Desk Team Leader. Prior to this, Thomas worked at EACS as a 1st/2nd Line IT Support Analyst and at Biffa as a 2nd Line IT Support Analyst and IT Service Desk Analyst. Thomas began their career as an IT Service Desk Analyst at Mirus IT Solutions. Thomas completed education at Ousedale from 2003 to 2007.