Pablo Carossino has over 16 years of experience in customer service, consumer financing, and operations management, primarily at Hy Cite Enterprises, LLC, where roles have included Director of Distributor Service, Director of Customer Experience, and Director of Consumer Financing. Throughout tenure, Pablo led significant growth initiatives, improving customer engagement and profitability while reducing financial risk through the establishment of a Fraud Detection & Prevention area. Notable achievements include implementing the Genesys Cloud contact center platform, which enhanced customer self-service by 27%, and overseeing the successful expansion of operations into multiple Latin American countries. Pablo holds an MBA in Talent Management and Leadership and a Bachelor's degree in Accounting and Finance from Universidad del Valle de México, along with a Law degree from the University of Buenos Aires.
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