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Phil Baker is a seasoned Information Technology professional with over 25 years of experience in IT operations and support. Currently serving as the Information Technology Operations Manager at Hutt City Council since November 2020, Phil previously held the same title at Public Trust from January 2010 to July 2020, where responsibilities included managing IT operational standards, leading a high-performance team, and ensuring effective problem and incident management. Phil’s extensive background includes roles as IT Service Desk Manager and Service Desk Engineer, demonstrating proficiency in technical support and customer service. Earlier experience includes a Field Service Engineer role at Datacom and self-employment in IT services. Phil’s career began in the printing industry, working as a Sheet Feed Printer and Supervisor.