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Julie Topp is an experienced customer service professional with a strong background in management across various retail and service industries. Currently serving as Senior Customer Service Manager at hush homewear ltd since February 2019, Julie has previously held significant roles such as Guest Experience Manager and Concierge Operations Manager at Westfield, and Head of Services at Selfridges. Julie's expertise includes the establishment of a wedding helpline at BHS, which efficiently handled 8,500 orders in its first year, and enhancing communication and collaboration among teams at Starbucks Coffee Company. Julie's career reflects a commitment to improving customer experience and team engagement through innovative processes and systems.