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Hariss Amin is a highly experienced professional specializing in business process optimization and analytics within global e-commerce. Currently serving as the Head of Business Process for Hunter Douglas, Inc., Hariss is redefining Customer Relationship Management strategies and enhancing productivity through workforce management and telephony tools. Previously held positions include IT Manager for Global e-commerce and Senior Business Analyst, where Hariss led enterprise-level projects and developed IT service quality processes. Hariss's expertise also extends to roles at MEDIC ACCOUNTANTS, Floraison Intimate, MH DISTRIBUTIONS, ZBH Limited, and KASSIM textiles, delivering valuable insights through advanced data analysis and management. Educational credentials include an MBA in Business Administration from Indiana University of Pennsylvania and a B.S. in Textile Science from the Textile Institute of Pakistan.