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B.J.S. has worked in a variety of roles in the customer service and brand partnerships industries. In 2020, B.J.S. began working as the Chief Customer Officer and Head of Customer Success for Humanly (humanly.io). In 2021, B.J.S. took on the role of Chief Customer Officer for Wunderground Coffee. From 2018 to 2020, B.J.S. served as the Vice President of Brand Partnerships and Head of Products and Brands for Leafly. From 2013 to 2018, B.J.S. was the Head of Customer Happiness for TINYpulse. From 2004 to 2013, B.J.S. worked as the Vice President of Account Management and Sales for Adventonline, where they worked in partnership with the CEO to create and implement new processes and approaches to increase productivity. From 2002 to 2004, B.J.S. was the Account Manager for Invedia, where they managed customer accounts across several verticals and sourced, hired, and managed 8 employees. Finally, from 2000 to 2002, B.J.S. was the Assistant Strategic Planner for DDB, where they supported the Director of Strategic Planning in supplying market research to four clients, developed strategic reports, and wrote a monthly column for Kidscreen Magazine.

B.J.S. attended Lafayette College from 1996 to 2000, during which time they obtained a degree in Business and Economics and English. B.J. then attended the School of Visual Arts in 2000 and obtained a degree in Copywriting.