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Alexandra Lappin is a skilled professional in the field of customer success and account management, currently serving as a Technical Account Manager for Enterprise Security at HUMAN since September 2024. Prior experience includes roles as Customer Success Manager at Embrace and Senior Customer Success Manager at Pixalate, where Alexandra effectively managed client relationships and ensured satisfaction. From June 2017 to February 2020, Alexandra held multiple positions at Trust Metrics, culminating as Head Of Client Services, where responsibilities included client relationship building, issue resolution, and negotiation of agreements. Alexandra also contributed as an Accounts Receivable Specialist and Brand Safety Specialist, analyzing extensive web data to enhance safety and quality standards. Alexandra holds a Bachelor of Arts in Psychology with a minor in Music from Marist College, earned between 2012 and 2016.