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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting and resolving mobile network tower-related issues. Previously, at AlarmClub Inc. from August 2021 to December 2022, Michael achieved a 96.7% success rate in resolving technical issues. Michael also worked as a Data Research Analyst at Webhelp from September 2016 to January 2020, where data analysis and the development of data-driven solutions to enhance customer service were key responsibilities. Educationally, Michael is pursuing a Full Stack Web Development degree at 4Geeks Academy and holds an Associate degree in Cinematography from SAE Institute, along with a Computing and Information System Certificate from Speciss College.