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Olufunmilayo (Funmi) Ajala is an experienced professional with a strong background in customer service operations and client management. Currently serving as the Head of Customer Service Operations at Hugo since March 2017, Olufunmilayo established fully remote customer service teams and designed client onboarding frameworks for major tech clients. Previously, as Head of Client Operations at Hugo, Olufunmilayo was a founding member and worked as the sole employee for the first year. Past experience includes roles at Eve & Tribe, where significant improvements in brand partnerships and customer retention were achieved, and various positions in project scheduling, account management, and public relations across multiple organizations. Olufunmilayo holds an Executive MBA from Quantic School of Business and Technology and a Bachelor of Science (B.Sc) in Applied Physics from the University of Lagos.