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Susan Portalupi is a highly experienced researcher and design leader currently serving as the Director of Research at HubSpot since June 2023. Prior to this role, Susan worked at Meta from April 2017 to June 2022, where positions included Director of Research for Meta Financial Technologies and Instagram's Home & Discovery teams. Additional experience includes serving as Design Research Manager for Global Growth and UberEverything at Uber from November 2015 to April 2017, and Head of UX & Design Research at Trulia from November 2014 to November 2015. Susan began a career in research as a Field Research Specialist at Battelle and held the position of Research Assistant at Ohio University. Academic qualifications include a Master’s degree in Evidence Based Intervention from the University of Oxford and a Bachelor of Arts in Sociology and Psychology from Ohio University.