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Elaine Bermingham is a seasoned professional with extensive experience in Customer Success and Sales Management, currently serving as Principal Manager Customer Success at Scale for HubSpot since September 2021. Previously, Elaine held the role of Senior Manager Customer Readiness at DocuSign and spent over 15 years at IBM in various leadership positions, including Cloud and Cognitive Software Client Success Manager, Technical Support Services Renewals Leader for Europe, Brand Leader for Inside Sales in Global Technology Services, Sales Operations Manager, and Cost Accounting & Intercompany Accounting Manager. Elaine is skilled in scaling customer success, managing renewals processes, leading teams, and implementing strategic initiatives across diverse markets. Elaine holds a Bachelor of Business Studies (Hons) from Dublin City University.