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Carlos Frederico Santos is an experienced IT professional with a career spanning over 25 years in various roles focused on network and systems administration. Currently serving as an IT Support Analyst at H.Stern since July 2010, Carlos Frederico excels in managing enterprise backup environments, Microsoft 365 administration, and datacenter maintenance, while also dealing with e-commerce and security systems management. Prior to H.Stern, Carlos Frederico worked at BNDES as a Network and Support Administrator, leading initiatives such as the migration from Novell to Microsoft Active Directory and enhancing building access control systems. Carlos Frederico's foundational experience comes from Furnas Centrais Elétricas S/A., where responsibilities included network administration and user support. Academically, Carlos Frederico holds degrees in Computer Technology and Network Systems from Universidade Veiga de Almeida.