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Bonnie Serrano has extensive experience in software quality assurance and application support, currently serving as Software Quality Assurance Lead at HST Pathways since March 2018, after progressing from Software Quality Assurance Engineer and Senior Application Support Specialist. Prior experience includes a role as Patient Services Specialist at Vanderbilt University Medical Center and Business Coordinator at BGCSystems. Earlier positions involve Treatment Coordinator at Drobocky Orthodontics, Senior Sales Advisor and Sales Advisor at DriveTime, and Studio Manager and Manager on Duty at Portrait Innovations. Bonnie holds a Bachelor of Science degree in Mass Communication/Media Studies from Murray State University, attained in 2009.