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Emma Young is an experienced professional in customer service and IT operations, currently serving as the Customer Service Centre Manager at hSo since January 2013. In this role, Emma leads and manages a diverse team, ensuring 24/7 resource availability and implementing improvements for best-in-class service. Prior to hSo, Emma was the Service Desk Manager at Barts and the London NHS Trust from 1998 to 2013, where responsibilities included managing staffing levels, conducting performance reviews, and handling customer complaints. Emma's career began at Lloyds TSB, where Emma progressed from a clearing clerk to an IT Operator from 1988 to 1997. Emma completed education at Malory Comp from 1983 to 1988 and at Downderry from 1976 to 1982.