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Nilufa Begum is an experienced professional with a strong background in banking and customer service. Since May 2014, Nilufa has held various managerial positions at HSBC, including Network Manager and Retail Branch Manager, focusing on portfolio management, customer support, and team collaboration to enhance service delivery. Prior experience includes an Assistant Manager role at Crocs, Inc., where responsibilities encompassed staff management, admin tasks, and sales, as well as a Deputy Manager position at Dorothy Perkins, Arcadia Ltd., with a focus on team leadership and scheduling. Nilufa's educational background includes studies at the University of Greenwich, Newham Sixth Form College, and Sarah Bonnell School.