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Matthew Rhys-Davies possesses extensive experience in retail and client account management, currently serving as the Head of Global Key Accounts at HS Brands Global since April 2017, where a strong focus is placed on client satisfaction and global account expansion. Previous roles include Customer Satisfaction Manager at HS Brands International and Freelance Consultant in Customer Centricity, leveraging retail expertise to enhance customer experience. Matthew has also held significant positions within Dixons Carphone, overseeing store formats and commercial initiatives, and contributed to new store delivery at Best Buy Europe. An extensive career began at Carphone Warehouse, progressing from a Sales Consultant to Regional General Manager, demonstrating a consistent commitment to customer service excellence and brand advocacy throughout various leadership roles.