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Ivan Karpov is a Technical Support Specialist at HRS, where Ivan has successfully handled over 5700 user support inquiries for PMS Opera (Oracle), exceeding the 2022 plan by 47%. Prior to this role, Ivan worked as an IT Specialist at Novotel Hotels for over 9 years, installing and maintaining various IT systems for over 200 nodes. Ivan holds a Bachelor's degree in Psychology from the Institute of State Administration and completed professional retraining in Computer Science at the Specialist Computer Educational Center.