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Shashi Ranjan is an experienced professional specializing in customer service and operations management with a robust background in eCommerce and CRM. Currently serving as Customer Service Team Lead for India and Overseas at HQTS Group since March 2024, Shashi has previously held significant roles, including Team Leader - Process Head at Tech2Globe Web Solutions LLP and Customer Service Team Lead at Manohar Filaments Pvt. Ltd. and GetDistributors.com. Shashi's expertise involves handling customer management processes, overseeing reporting tasks, and setting operational targets. Shashi holds a Bachelor of Commerce degree from Delhi University and has a foundational education in International Business and Commerce.