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Unai G. is an experienced professional in the fields of customer relationship management and systems management, currently serving as Senior Manager of the Global CRM Platform at Houzz since April 2015. With a comprehensive background in Salesforce product ownership, Unai has held various roles at Houzz, including Systems Manager and Shop Operations and Performance Specialist, where responsibilities involved process analysis and automation for the international marketplace. Prior experience includes a position as a Business Consultant at GK Enchanted Farm Village University and multiple roles at Euskaltel, culminating as an Engineer in the Enterprise Post-sales Department, focusing on customer needs and technical problem-solving. Unai holds an MSc in Telecommunications Engineering from Universidad del País Vasco and an International MBA from the University of Deusto, complemented by an MBA from Fordham University.