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The Operational Roles team at Housing Finance Bank is responsible for overseeing and enhancing the bank’s internal processes and systems to ensure efficient service delivery across all departments. This team, which includes heads of various functions such as Internal Audit, IT, Human Resources, Marketing, and Compliance, collaborates to streamline operations, manage risks, and implement strategic initiatives that support both customer experience and overall business goals. Their collective expertise ensures the bank operates smoothly while adhering to regulatory standards and fostering innovation in service delivery.