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Brittany M. is a highly experienced Senior Success Manager currently working at Houghton Mifflin Harcourt since May 2023, focusing on the NWEA division. Previously, Brittany held the same title at NWEA from January 2020 to May 2023, where responsibilities included collaboration with the Strategic Partner Accounts team to enhance partner success and retention. Brittany's experience also includes roles as a Technical Consultant and Escalation Engineer at Houghton Mifflin Harcourt, technical support positions with Alorica and Expert Global Solutions, and early career roles in patient registration and unit secretarial duties at Faxton St. Luke's Healthcare. Brittany earned an Associate of Arts and Sciences degree in Political Science and Government from Mohawk Valley Community College from 2015 to 2017.