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Rebecca B. is an experienced professional in eCommerce operations and customer experience, currently serving as the Head of Ecommerce Operations and Customer Experience at Hotsprings since January 2023. Previously, Rebecca held positions at Pandora, where significant achievements included supporting a 30% revenue growth and leading omnichannel accessibility projects, and at David Jones, where contributions led to a remarkable 500% increase in Live Chat sales and multiple major process improvements. Rebecca's academic background includes a Doctor of Philosophy in Cardiovascular Science and Medicine, along with a Bachelor of Science in Physiology, from the University of Sydney.