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Jason Ngo is an accomplished professional with extensive experience in the hospitality industry, currently serving as the Director of Sales and Director of Revenue Management at Hotel Nikko San Francisco since July 2017. Prior to this role, Jason held the position of Director of Revenue Management at Portola Hotel & Spa at Monterey Bay from July 2015 to July 2017 and served in various roles at Hotel Nikko San Francisco, including Manager of Revenue Analysis and Front Desk Manager from August 2012 to August 2015. Jason's career began at InterContinental Hotels Group, where notable achievements included elevating the Guest Service Index score and improving Trip Advisor rankings. With a Bachelor's degree and an MBA from Grand Canyon University, Jason demonstrates a strong educational background complemented by a proven track record of enhancing operational excellence and guest satisfaction in luxury hotel settings.