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Omar Ali is an experienced professional currently serving as a Case Coordinator at Alma Health since May 2022, where responsibilities include assisting patients, particularly the elderly and those with chronic conditions, in accessing medical services and coordinating care through a mobile application. Additionally, Omar has worked as a Customer Service Representative at Hospitalia since July 2020, providing support for home healthcare requests and managing customer feedback. Previous roles include Graphic Designer and Internet Marketer at Smkidss and Next Tech, respectively, where Omar created designs and analyzed user engagement. Earlier experience includes positions as a Computer Maintenance Engineer at United Group, a Customer Services Agent at BDO Esnad, and an Agent at ECCO Outsourcing. Omar began a career in security as a Security Officer at Sina Masr. Omar holds a Bachelor of Education in Libraries, Information, and Educational Technology from Al-Azhar University.