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Mellisa Glossop is an experienced professional in customer service management, currently serving as Call Center Manager at Hospital Sisters Health System since January 2020. Previously, Mellisa held various managerial roles at Comcast from March 2006 to October 2019, including Virtual Customer Care Supervisor and Customer Care Supervisor, where responsibilities involved leading teams, conducting training, and enhancing customer service quality for approximately 400,000 clients. Prior positions include Quality Assurance/Quality Control Supervisor at Insight Communications, supervising audits of service work orders, and Customer Operations Supervisor at Cingular Wireless, overseeing performance and development of customer service associates. Mellisa's career began as a Customer Service Associate, demonstrating significant growth and leadership capacity throughout the years. Educational background includes some college coursework at Lincoln Land Community College in 2000.