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Ketlhen Valili holds extensive experience in customer experience management within the healthcare sector. Currently serving as Gerente de Experiência do Cliente at Hospital Angelina Caron since May 2022, responsibilities include overseeing patient experiences throughout healthcare journeys and managing operations across multiple departments. Previous roles include coordinating customer service at Doctoralia Brasil and Hospital Santa Cruz, where leadership extended to hospitality services and project management. Ketlhen’s educational background encompasses a bachelor's degree in Communication Social from Universidade Tuiuti do Paraná, as well as postgraduate specializations in Health Business Management and Neurociência, Psicologia Positiva e Mindfulness from Pontifícia Universidade Católica do Paraná.