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Dawn Urffer, CAP-OM, has a wealth of experience in administrative roles, having worked as a Sr. Administrative Assistant at The Hospital & Healthsystem Association of Pennsylvania and as an Office Manager at KFJ Enterprises, LLC. With a background in the rent-to-own industry as a franchise owner, Dawn also served as an Agency Manager at MidAtlantic Insurance Consultants, Ltd. Dawn holds an AA degree in Executive Secretarial from HACC, Central Pennsylvania's Community College.